Hi Erin,
Thank you for your review. We’re sorry to hear the elastic broke — that’s certainly frustrating. This is something we would normally resolve quickly through our customer support, however we weren’t contacted about the issue prior to this review.
We stand behind our bracelets and are always happy to assist with repairs or replacements when concerns are brought to us directly. If you’d still like support, please feel free to reach out and we’ll be glad to help.