Returns and Refund Policy

As Canada's #1 Trusted Crystal and Metaphysical Store, Zen Collection strives to ensure your satisfaction with every purchase. To provide a clear and transparent process, our updated returns and refund policy is outlined below. Please read it carefully before making your purchase.

General Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return:

• The item must be in the same condition that you received it: unused, with tags, and in its original packaging.

• You must retain your receipt or proof of purchase.

• For certain items, the original packaging will be required as part of the carrier’s investigation if there are issues such as damage during shipping.

To start a return, contact us at zencollection108@gmail.com or call us at 1-705-794-5505. We will provide instructions on how and where to send your package.

Please note:

• Return shipping costs are the sole responsibility of the customer.

• Items sent back to us without prior approval will not be accepted.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned for health, hygiene, or authenticity reasons. These include but are not limited to:

• Yoni eggs

• Personal massagers

• Weighted eye pillows and neck wraps

• Crystals or natural products with authentic and naturally occurring imperfections (these imperfections are a testament to their authenticity and uniqueness)

Additionally, we cannot accept returns on:

• Sale items

• Gift cards

If you have questions or concerns about your specific item, please contact us before making a purchase.

Damages and Issues

We take great care to ensure your items arrive in perfect condition. However, if you receive a defective, damaged, or incorrect item, please:

1. Inspect your order upon arrival.

2. Contact us immediately at zencollection108@gmail.com or 1-705-794-5505.

3. Provide photographs of the damage or issue to help us resolve the matter promptly.

For items damaged during shipping, retaining the original packaging is essential, as it may be required for the carrier’s investigation.

Exchanges

Exchanges are not processed directly. If your return is accepted, you can make a separate purchase using store credit issued for the returned item.

Refunds

Once we’ve received and inspected your return, we will notify you if the refund has been approved. If approved, you’ll be refunded to your original payment method within 10 business days.

Important Notes:

• It may take additional time for your bank or credit card company to process and post the refund.

• If more than 15 business days have passed since your refund was approved, please contact us at zencollection108@gmail.com.

European Union Customers

If you are a customer in the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification, per the EU’s cooling-off period policy. Items must meet the following conditions:

• Returned in the same condition that you received them

• Unworn or unused, with tags, and in their original packaging

• Accompanied by the receipt or proof of purchase

Please contact us to initiate a return under this policy.

At Zen Collection, your satisfaction and trust mean everything to us. If you have any questions or concerns, please don’t hesitate to reach out. We’re here to help!