Discount Policy
Last updated: September 18, 2026
Discount & Promotion Policy
Zen Collection occasionally offers discount codes, promotional pricing, automatic discounts, free-shipping promotions, customer-specific offers, and other ways to save.
Promotions are subject to their stated eligibility requirements, exclusions, dates, usage limits, and other conditions.
Customers are responsible for reviewing the promotion terms and confirming that the applicable discount has been successfully applied before completing checkout.
Discount Codes Must Be Applied Before Purchase
Discount codes must be entered and successfully applied during checkout before an order is submitted.
Customers should review their order total before completing payment to make sure the expected discount appears.
Zen Collection does not retroactively apply forgotten, missed, incorrectly entered, or unused discount codes to completed orders.
A completed order will not be partially refunded, credited, adjusted, or repriced because a customer forgot to enter a discount code or did not confirm that the code had applied before submitting the order.
If a code is not working and you believe you are eligible, please contact Zen Collection before completing checkout.
Promotions Announced After an Order Is Placed
Promotions apply only during their stated promotional period.
If an order is completed before a promotion begins, a discount announced later — including one announced later the same day — does not apply retroactively to the earlier order.
Zen Collection does not refund the difference, issue store credit, or adjust a completed order because a promotion became available after the purchase was made.
Customers may not rely on a later promotional email, text message, social-media post, website banner, or other later advertisement to claim a discount on an order that had already been completed.
No Cancellation or Reordering to Capture a Later Promotion
Because Zen Collection operates an all-sales-final model and may begin processing, allocating, preparing, or sourcing merchandise promptly, customers are not entitled to cancel a completed order simply to place the same order again using a promotion that became available afterward.
Any cancellation rights that cannot legally be excluded remain unaffected.
Eligible Products
Unless a promotion expressly states otherwise, discount codes generally apply only to eligible regularly priced merchandise.
Discount codes do not apply to:
- sale or clearance merchandise;
- products already subject to a promotional markdown;
- tarot decks;
- oracle decks;
- books;
- gift cards;
- excluded collections or products specifically identified in the promotion; or
- any other item identified at checkout or in the promotion terms as ineligible.
Promotional eligibility may vary from one offer to another. The terms of the specific promotion govern.
Sale Items & Already-Discounted Products
A sale price is already a promotional price.
Unless Zen Collection expressly states otherwise, an additional coupon or discount code cannot be applied on top of a sale, clearance, markdown, bundle discount, or other reduced price.
A customer is not entitled to the regular promotional discount in addition to an already-reduced selling price merely because they possess a valid coupon code.
Discount Stacking
Unless the promotion expressly states that combining discounts is permitted:
only one discount, promotional code, or promotional offer may be used per order.
Discounts cannot be stacked or combined with another coupon, automatic discount, promotional offer, bundle discount, sale-price reduction, or other offer merely to create a larger discount.
Where Shopify permits multiple benefits to combine because Zen Collection has intentionally configured a specific promotion that way, the checkout will reflect the permitted combination.
One-Time & New-Customer Offers
Some promotions are intended to be used once per eligible customer, including new-customer or first-order offers.
Where an offer is described as one-time, first-order, new-customer, welcome, subscriber, or otherwise limited to a single redemption, the limit applies to the customer, not merely to one email address.
Creating or using multiple email addresses, accounts, phone numbers, identities, or other methods for the purpose of repeatedly obtaining a one-time or new-customer discount does not create additional eligibility.
Zen Collection may review suspected duplicate or abusive redemptions and may refuse, cancel, or correct improperly obtained promotional benefits where permitted by law and the applicable promotion terms.
Sharing Personal or Customer-Specific Codes
Discount codes identified as personal, customer-specific, subscriber-only, loyalty-based, or otherwise restricted may only be used by the intended eligible recipient unless the promotion expressly says they may be shared.
Unauthorized sharing or use of restricted codes may result in the discount being rejected or the affected order being reviewed.
Minimum-Purchase Requirements
Where a promotion requires a minimum purchase amount, eligibility is determined using the qualifying merchandise specified in the promotion.
Unless otherwise stated, excluded products, shipping charges, taxes, gift cards, and other non-qualifying amounts do not count toward the promotional minimum.
If removing an excluded product causes the qualifying merchandise total to fall below the required threshold, the promotion will not apply.
Free-Shipping Promotions
Free-shipping promotions apply only when the stated eligibility requirements are met.
They may be limited by order value, destination, product type, shipping method, promotional period, or other stated conditions.
Free shipping does not convert shipping charges already paid on a previous order into a refundable amount.
Expired Promotions
Promotions are valid only during the stated promotional period.
Once a discount code or promotion has expired, it cannot be applied to a new order simply because the customer intended to order earlier, forgot to order, missed the deadline, or previously saw the promotion advertised.
Promotional start and end dates should be interpreted according to the terms displayed for the applicable offer.
Abandoned Carts & Screenshots
A discount displayed in an abandoned cart, saved browser session, screenshot, email preview, or other incomplete transaction does not guarantee that the same promotion will remain available later.
Promotional eligibility is determined when the customer completes checkout, based on the valid offer and applicable conditions at that time.
Gift Cards & Store Credit
Gift cards and store credit are forms of payment or stored value, not promotional discount codes.
Unless expressly permitted, discount codes cannot be used to purchase gift cards.
The use of a gift card or store credit does not by itself entitle a customer to combine otherwise incompatible promotions.
Refunds or Adjustments on Discounted Orders
Where a monetary refund or adjustment is legally required or otherwise approved under Zen Collection's policies, any refund is based on the amount actually paid for the affected merchandise, not the pre-discount or regular price.
If a promotion depended on a particular order value, quantity, bundle, combination of items, or other eligibility condition, an approved adjustment may affect the promotional calculation where applicable.
Pricing & Promotional Errors
Zen Collection makes reasonable efforts to ensure promotional terms, discount codes, advertised prices, and checkout behavior are accurate.
If a promotion is published with an obvious technical, typographical, configuration, or pricing error, Zen Collection may correct the error and address affected orders in accordance with applicable law.
This does not authorize Zen Collection to disregard an otherwise valid and accurately advertised promotion after a customer has properly satisfied its stated terms.
Misuse, Fraud & Circumvention
Promotions are intended to be used according to their stated conditions.
Zen Collection may investigate suspected misuse, including attempts to:
- repeatedly redeem a one-time offer through multiple accounts or email addresses;
- circumvent customer, household, order, or usage limits;
- use a code for products or customers that are not eligible;
- manipulate checkout or account information to obtain an unintended discount;
- use unauthorized or improperly distributed customer-specific codes; or
- otherwise obtain a promotional benefit contrary to the published terms.
Where misuse is reasonably established, Zen Collection may reject or remove the promotional benefit, cancel an affected order where permitted, or restrict future promotional eligibility, subject to applicable law.
Promotion Changes
Zen Collection may introduce, end, modify, or replace promotions for future transactions, provided existing promotional representations and completed transactions are handled in accordance with applicable law.
A promotion ending or changing does not create a right to have an earlier or later order repriced.
Contact Us Before Checkout
If you are unsure whether a discount applies, or believe an eligible code is not functioning correctly, please contact Zen Collection before completing your purchase.
Email: info@zencollection.ca
Live Chat: 11:00 AM–5:00 PM daily, Barrie, Ontario local time
For other purchasing terms, please review our Refund & Returns Policy and Terms of Service.