Shipping policy

Shipping & Fulfillment Policy

Last updated: September 17, 2026

This Shipping & Fulfillment Policy applies to physical-product orders placed through Zen Collection.

Shipping and fulfillment involve two separate periods: order processing / fulfillment time, which is the time required before an order leaves Zen Collection, and carrier transit time, which begins after the order has been dispatched. Carrier transit time is additional to Zen Collection's processing time.

Ready-to-Ship Products

Products that are physically available and ready for fulfillment generally leave Zen Collection within 1–3 business days.

Business days exclude weekends and applicable holidays.

Processing times are estimates rather than guaranteed delivery dates. Unusually high order volume, verification issues, severe weather, operational interruptions, or other circumstances may occasionally require additional time.

Tarot, Oracle Decks, Books & Distributor-Sourced Inventory

Zen Collection offers a large and frequently changing selection of tarot decks, oracle decks, books, and related products sourced through multiple publishers and distributors.

Because these products often have high demand, fast turnover, and supplier inventory that changes frequently, not every title shown as available or “In Stock” on our website is necessarily physically on hand at Zen Collection at the time an order is placed.

For tarot decks, oracle decks, books, and other applicable supplier-sourced products, website inventory and availability may include inventory available through Zen Collection's supplier or distributor network. An “In Stock” or available status does not necessarily mean that the item is physically located at our Barrie store or ready for immediate dispatch.

When a title is not physically on hand, Zen Collection will obtain it from the applicable distributor or supplier as part of fulfilling the customer's order. These items generally require approximately 3–15 business days before dispatch, excluding weekends and holidays.

The estimated 3–15 business-day period is the fulfillment period before shipment. Carrier transit time is additional and begins only after the order has been dispatched.

Supplier and distributor inventory can change rapidly. A product may appear available when an order is placed but become unavailable before our supplier processes the order because of high demand, simultaneous orders, inventory corrections, distributor allocation, publisher supply changes, or other inventory changes outside Zen Collection's direct control.

Publishers and distributors may also temporarily remove a title from availability without advance notice, including when a deck or book is being reprinted, revised, repackaged, reissued, placed on backorder, discontinued, allocated, or otherwise temporarily unavailable. Zen Collection does not control publisher printing schedules, distributor allocation decisions, or when a supplier removes or restores a title.

An inventory interruption does not necessarily mean that a title has been permanently discontinued. Some titles become available again after a publisher completes a new print run or a distributor receives additional inventory.

If a supplier advises Zen Collection after an order has been placed that a title has become unavailable or substantially delayed, Zen Collection may contact the customer with information regarding the affected item and the available fulfillment options.

Mixed Orders

An order may contain both ready-to-ship merchandise and supplier-sourced merchandise.

In these situations, the order may be held until all items are available so the order can ship together.

Zen Collection may choose to split an order into multiple shipments where practical and economical, but separate shipment is not guaranteed and customers should not assume that ready-stock items will ship separately.

No additional shipping fee will be charged solely because Zen Collection chooses to divide an order into multiple shipments.

Shipping Rates

Available shipping methods and charges are displayed at checkout based on the order, destination, products, and applicable shipping configuration.

Promotional or free-shipping rates may be available when the applicable checkout conditions are met.

Shipping Charges Are Non-Refundable

Shipping charges are non-refundable. This includes shipping charges already incurred on orders that are refused, unclaimed, returned to sender, sent to an incorrect or incomplete address supplied by the customer, or otherwise require additional shipping because of customer-provided information or customer action.

Any new shipping charge, carrier fee, redirection fee, return-to-sender fee, or other additional shipping cost caused by a customer-attributable delivery issue is the customer's responsibility where applicable.

Where applicable law requires otherwise, those legal requirements will apply.

Shipment Tracking

When tracking is available, customers will receive shipment information after the package has been dispatched.

A shipping confirmation or tracking number may be created before the carrier performs its first physical scan, so tracking information can take time to update.

Estimated carrier delivery dates shown in tracking systems are provided by the carrier and are not guaranteed by Zen Collection.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout, including the correct recipient name, street address, unit or apartment number where applicable, city, province or state, postal or ZIP code, and other delivery information required by the carrier.

Customers should review the shipping address carefully before submitting an order.

Zen Collection is not responsible for delivery problems caused by incorrect, incomplete, outdated, or improperly entered address information supplied by the customer.

Address Changes After Ordering

If you notice an address error after placing an order, contact Zen Collection as soon as possible.

We will attempt to update the address only if the order has not progressed too far in fulfillment or been transferred to the carrier. Address changes are not guaranteed.

Once a shipment has entered the carrier network, Zen Collection may be unable to redirect or correct the shipment.

Any additional carrier, interception, redirection, return, or reshipping costs caused by an incorrect customer-provided address are the customer's responsibility.

Unclaimed Packages

Customers are responsible for monitoring tracking and collecting packages where the carrier directs the package to a pickup location, post office, depot, access point, or other collection facility.

A package returned to Zen Collection because it was not claimed or collected is not treated as a cancellation, return, or refund request.

The original shipping charge remains non-refundable.

If the customer wants the order sent again, the customer must pay the applicable new shipping charge before the order is reshipped.

Any carrier charges incurred because of the unclaimed shipment may also be charged to the customer where applicable.

Refused Deliveries

Refusing delivery does not create a right to cancel, return, or receive a refund for an order.

If a customer refuses delivery and the carrier returns the shipment to Zen Collection, the order remains subject to Zen Collection's Refund & Returns Policy.

Original shipping fees are non-refundable.

If reshipment is requested and permitted, the customer is responsible for the new shipping charge and any additional carrier charges associated with the refused shipment.

Return-to-Sender Packages

If a package is returned to Zen Collection because of an incorrect or incomplete address, an unclaimed package, failure to collect the package, refusal of delivery, inability of the carrier to complete delivery because of customer-provided information, or another customer-attributable delivery issue, the order is not automatically cancelled or refunded.

Zen Collection will contact the customer where appropriate regarding the returned shipment.

Where reshipment is available, the customer must pay the applicable new shipping charge before the parcel is sent again.

Original shipping charges and carrier fees already incurred are non-refundable.

Additional Carrier Charges

Where a carrier charges Zen Collection additional fees because of an incorrect address, failed collection, refused delivery, redirection, return to sender, or other customer-caused shipping issue, Zen Collection may require reimbursement of those charges before reshipping the order.

Carrier Delays

Once an order has been transferred to the carrier, delivery is affected by the carrier's network and other circumstances outside Zen Collection's direct control.

These can include severe weather, transportation interruptions, peak-season volume, labour disruptions, customs or border processing, regional service interruptions, and other carrier delays.

Zen Collection cannot guarantee a carrier's estimated delivery date.

A carrier delay does not by itself make an order eligible for cancellation or refund.

Packages Marked Delivered

Customers should monitor tracking and use a secure delivery location whenever possible.

When carrier tracking shows a package as delivered, customers who cannot locate it should promptly check the delivery area, mailbox, parcel locker, front or side entrances, other safe-drop locations, other household members, building staff, or neighbours where appropriate, and contact the carrier if additional delivery information is available.

Zen Collection may assist with reasonable carrier inquiries where appropriate.

Zen Collection is not responsible for theft or loss occurring after a carrier has correctly delivered a package to the address provided by the customer, subject to any rights that cannot legally be excluded.

Damaged, Incorrect, or Missing Items

Shipping-related damage, broken items, incorrect items, and missing items are governed by Zen Collection's Refund & Returns Policy.

Customers must inspect their order promptly and report qualifying visible delivery problems within 48 hours of the carrier's recorded delivery time.

Photographic evidence of the item, shipping package, internal packaging, and shipping label is required as described in the Refund & Returns Policy.

Customers must retain the product and packaging until Zen Collection completes its review and provides instructions.

Order Cancellations

Because Zen Collection begins processing orders promptly and many products may be specially sourced, selected, prepared, or allocated for the customer, orders are subject to our all-sales-final Refund & Returns Policy.

Submitting an order does not create a general right to cancel because of change of mind.

Any cancellation right that cannot legally be excluded remains unaffected.

Related Policies

This Shipping & Fulfillment Policy should be read together with our Refund & Returns Policy and Terms of Service.

Contact

For shipping questions, please use our Contact Us page or contact us directly:

Zen Collection
Email: info@zencollection.ca
Phone: 705-794-5505
12 Ross Street
Barrie, ON L4N 1E7
Canada