Privacy policy
Privacy Policy
Last updated: September 30, 2026
Zen Collection (“Zen Collection,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit zencollection.ca, make a purchase, create or use a customer account, sign up for communications, contact us, submit a review or form, or otherwise interact with our services (collectively, the “Services”).
Personal information means information about an identifiable individual. The information we collect depends on how you interact with us and which Services you use.
1. Personal Information We Collect
Information you provide to us
- Contact information, such as your name, email address, phone number, billing address, and shipping address.
- Order and transaction information, such as products purchased, order history, payment status, shipping information, returns, refunds, and related communications.
- Customer account information, such as account identifiers and account preferences if you choose to use a customer account. Payment and account authentication services may be handled by Shopify or other service providers. Zen Collection does not ask you to send us your account password or security questions.
- Customer service information, including information you provide when you email, call, text, chat with us, submit a form, or otherwise request support.
- Reviews and other content that you choose to submit through review, form, or other customer-feedback features.
- Marketing preferences, such as whether you have subscribed to promotional emails and your communication preferences.
Information collected automatically
When you use our website, we and service providers that support the website may automatically collect certain technical and usage information. This can include your IP address, browser type, device information, network information, pages viewed, links clicked, cart and checkout activity, approximate location derived from your IP address, referring website, and interactions with emails or website features.
We may use cookies, pixels, local storage, and similar technologies for essential site functions, security, analytics, remembering preferences, measuring communications, and, where enabled and permitted, advertising or personalization.
Information we receive from service providers and other parties
We may receive personal information from companies that help us operate the Services, such as Shopify, payment providers, shipping and fulfillment providers, email and marketing service providers, review tools, fraud-prevention providers, website applications, and analytics or technology providers.
We use this information only for the purposes described in this Policy and as permitted by applicable law.
2. How We Use Personal Information
We may use personal information to:
- process payments, orders, returns, refunds, and other transactions;
- prepare, fulfill, ship, track, and support customer orders;
- provide customer service and respond to questions or requests;
- create and manage customer accounts and store preferences;
- send transactional communications about orders, accounts, service updates, and support;
- send promotional communications where you have consented or where otherwise permitted by law;
- operate, maintain, troubleshoot, personalize, and improve our website and Services;
- understand website and communication performance;
- detect, investigate, and prevent fraud, abuse, security incidents, or other unlawful activity;
- comply with legal, tax, accounting, regulatory, and record-keeping obligations; and
- protect our rights, customers, business, and Services.
3. Marketing Communications
If you sign up to receive promotional emails or other marketing communications, we may use your contact information and engagement information to send and improve those communications.
We use service providers, including email-marketing platforms, to help deliver and measure these communications.
You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the message.
Unsubscribing from marketing does not stop necessary non-promotional messages, such as order, account, or customer-service communications.
4. Cookies and Similar Technologies
Cookies and similar technologies help our website function, keep the site secure, remember preferences, understand how visitors use the site, and measure communications and marketing.
Some technologies are essential for the operation of the store; others may be optional depending on your location and available privacy controls.
You can control certain cookies through your browser settings and, where a privacy or cookie-preference tool is available on our website, through that tool. Blocking some cookies may affect website functionality.
Shopify also uses cookies and similar technologies in connection with its platform. You can learn more through Shopify’s Cookie Policy.
5. How We Disclose Personal Information
We may disclose personal information when reasonably necessary to operate our business and provide the Services, including to:
- Shopify, which powers our ecommerce store and may process customer information to provide platform, checkout, security, and related commerce services;
- payment providers that process transactions and payment-related services;
- shipping, delivery, and fulfillment providers that need information to deliver orders;
- technology and service providers that support email communications, reviews, forms, customer service, fraud prevention, analytics, website functionality, data storage, and other business operations;
- professional advisers, such as accountants, insurers, or legal advisers, where reasonably necessary; and
- government authorities, regulators, courts, or other parties where disclosure is required or permitted by law, or reasonably necessary to protect rights, safety, security, or prevent fraud.
We do not disclose personal information to third parties simply for them to use for unrelated purposes.
If we materially change how we use or disclose personal information, we will update this Policy and obtain consent where required.
6. Shopify and Enhanced Services
Our store is hosted by Shopify. Shopify collects and processes personal information when you visit or make a purchase from our store in order to provide its platform and related services.
Where Shopify Network Intelligence is enabled, Shopify may also use information about your interactions with our store together with information from your interactions with Shopify and other Shopify merchants to provide enhanced services, including personalization, analytics, fraud and security services, store performance improvements, and advertising-related services.
Information may be shared with Shopify and service providers located in Canada, the United States, and other countries.
For more information about how Shopify handles personal information and the privacy rights available directly through Shopify, please review Shopify’s Consumer Privacy Policy and Privacy Portal.
We also use third-party applications and service providers to support specific store functions. These providers may process personal information only to the extent necessary to provide their services to us or as otherwise described in their own privacy notices and applicable agreements.
7. International Processing and Transfers
Some of our service providers operate or store information outside Ontario or outside Canada, including in the United States and other countries.
As a result, personal information may be processed in jurisdictions with different privacy laws and may be accessible to courts, law-enforcement agencies, or regulatory authorities in those jurisdictions where permitted by law.
8. Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including to provide Services, maintain business and transaction records, meet legal, tax, accounting, fraud-prevention, and dispute-resolution requirements, and enforce applicable agreements.
Retention periods vary depending on the type of information and why it is needed.
9. Security
We use reasonable administrative, technical, and organizational safeguards appropriate to the sensitivity of the personal information under our control.
No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
10. Your Privacy Rights and Choices
Depending on where you live and the law that applies, you may have rights regarding your personal information.
These may include the right to:
- request access to personal information we hold about you;
- request correction of inaccurate or incomplete information;
- ask questions about how your information has been used or disclosed;
- withdraw consent to certain uses of personal information, subject to legal or contractual restrictions and reasonable notice;
- request deletion or another form of control where applicable law provides that right; and
- make a complaint about our privacy practices.
Where available, you may also use our data-sharing opt-out page or Shopify privacy controls to exercise choices relating to certain targeted advertising or data-sharing activities.
We may need to verify your identity before responding to a privacy request.
Some rights are subject to exceptions or limitations under applicable law.
To make a privacy request, contact us using the information below.
11. Children’s Privacy
Our Services are intended for a general audience.
We do not knowingly collect personal information from children in circumstances where parental or guardian consent is required by applicable law.
If you believe a child has provided personal information inappropriately, please contact us so we can review the matter.
12. Third-Party Websites and Social Media
Our website may contain links to third-party websites, social media platforms, or services that we do not control.
Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information to them.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technology, service providers, or legal requirements.
When we update it, we will post the revised version and update the “Last updated” date.
Where required by law, we will provide additional notice or obtain consent for material changes.
14. Contact Us About Privacy
Zen Collection Privacy Officer
Email: info@zencollection.ca
Phone: 705-794-5505
Address: 12 Ross Street, Barrie, ON L4N 1E7, Canada
If you have a question, request, or complaint about how we handle personal information, please contact us using the details above.
If we are unable to resolve a privacy concern, you may also have the right to contact the privacy regulator that applies to your situation.
15. Zen OS and Google API Data
Zen Collection uses Zen OS, an internal business operations and automation system, to connect and manage authorized business services, including Google services such as Google Ads.
Google data we may access. When Zen Collection authorizes a Google connection, Zen OS may access business account information available through the approved Google APIs, such as Google Ads campaign settings, advertising performance, search and keyword data, conversion reporting, account settings, and related operational information. Zen OS accesses only the Google data permitted by the scopes and permissions authorized for the connection.
How we use Google data. We use Google data to operate, analyze, troubleshoot, automate, report on, and improve Zen Collection’s own advertising, ecommerce, and business systems. We do not sell Google user data or use it for unrelated third-party advertising purposes.
Storage and protection. Google data may be processed or stored in systems used by Zen Collection and service providers acting on our behalf to provide authorized automation, hosting, data storage, analytics, security, and reporting functions. Access is limited to authorized personnel and service providers that need the information to provide those functions. We apply reasonable administrative, technical, and organizational safeguards appropriate to the information involved.
Sharing. We do not disclose Google user data to third parties for their own unrelated purposes. We may disclose it to service providers acting on our behalf where reasonably necessary to operate Zen OS and the connected services, or where disclosure is required or permitted by law.
Retention and deletion. We retain Google user data only for as long as reasonably necessary for the authorized business purposes described above, subject to applicable legal, security, audit, and record-keeping requirements. Authorized users may revoke Google access through their Google Account permissions. Revocation stops future authorized access. Requests concerning deletion of Google user data may be sent to info@zencollection.ca, subject to any information we must retain for legitimate legal, security, or record-keeping purposes.
Our use and transfer of information received from Google APIs will comply with the Google API Services User Data Policy, including its Limited Use requirements where applicable.